You know it really works. We laugh about it – we don’t even have to demo it, they just take it out of your hands and start using it.
Haemonetics Software Solutions
Haemonetics Software Solutions®, a leader in medical software development and support recently enlisted Pathfinder’s services to help tame the complexity and enhance the experience of using its newest product, Prelude, the first module of the Symphony Suite of products.
Provide phlebotomists with the ability to record and monitor the entire blood donation or apheresis processes, without continually breaking out of the process to walk to a cart mounted tablet PC.
The objective of the design effort was focused on providing phlebotomists with the ability to record and monitor the entire blood donation or apheresis process using a hand held device rather than having to continually break out of the process to walk to a cart mounted tablet PC running the Prelude software.
Research revealed that just repurposing the existing application to a handheld device did not meet the user’s expectations and needs.
The design effort included identifying the various user types (personas), defining and prioritizing their task flows, and creating an interface to maximize efficiency in terms of navigation and interaction. The process:
Pathfinder applied its proven user experience design process to create an intuitive and ergonomic product:
Design of a software application for an ergonomic handheld device that provides phlebotomists the freedom to move around the donor room and enhance the continuity of care and donor comfort.
Based on Pathfinder’s research and employing usability best practices the design team created a software application for an ergonomic handheld device with real-time wireless access to the Prelude database. Designing a handheld application is different than a typical desktop application. Both the screen size and the physical movement of the user add complexity, as well as a need for multiple input techniques. As a result Pathfinder incorporated several iterations of user testing throughout the design process to insure user acceptance and make any adjustment necessary.
Enhanced user experience, delivering greater efficiency and effectiveness while increasing quality and eliminating errors.