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Usability review: Amtrak.com checkout process

Many large ecommerce sites work beautifully as long as users do what they're supposed to. The minute users make mistakes, however, the UxD falls apart completely. Case in point: Amtrak's online checkout process, in which poor choices about error handling...
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Viewport width: Size matters, but not in the way you'd expect

When a company gears up to redesign its website, the question of screen resolution always seems to eat up tons of time and energy. Despite the long, slow evolution of the browser from a publishing medium to an application platform,...
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The Confluence of UXD and Agile

User experience design is integrated into software development and other forms of application development in order to inform feature requirements and interaction plans based upon the user's goals. The benefits associated to integrating these design principles include: Reducing excessive features...
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Worst user experience ever….

We were in a meeting talking about possible ways to showcase user experience design when I brought up statistics or quantifiable metrics. Everyone groaned, as they do when I bring things up, but mainly because it tends to be a...
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Luke W on Web Form Design Best Practices: no need to wait for the book

In my coverage of An Event Apart Chicago 2007, I enthused about the work of Luke Wroblewski, whose presentation on web forms was one of the conference highlights. If you care about UxD and you're not keeping up with Functioning...
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DUX2007 – Simplicity

Too often, the overarching requirement we hear from clients is that the product must be simple to use. As designers, we nod our heads and agree that yes indeed, simplicity is a worthy goal for this project, without ever defining...
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Do sweat the small stuff

In designing user interfaces, it's often the tiny details that can drive your users batty or earn their loyalty. Case in point: Apple's latest iTunes update. iTunes 7.4.2 received plenty of attention for wiping out the black market in iPhone...
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Cognitive Load, Portability and the Superiority of Client-Side Frameworks

The recent introduction of TrimPath Junction got me to thinking about Dietrich's widely read post on Cognitive Load and the Superiority of Server-Side Ajax GUI Frameworks. GWT's big advantage is that it mobilizes armies of Java programmers to write browser-based...
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An Event Apart: Wrap-Up

The dust has cleared from An Event Apart Chicago 2007. Now that I've gotten the basic reportage out of the way (here and here), on to the editorial page. Three things I loved The wide range of topics: Despite increasing...
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An Event Apart Chicago: Day 2

Tuesday saw the conclusion of An Event Apart Chicago 2007, the two-day web-development conference from the folks at A List Apart. Here's my sequel to yesterday's day-one overview. I'll be back Friday with analysis and afterthoughts. Jeremy Keith, author of...
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